Frequently Asked Questions

HOW TO PLACE AN ORDER?

Ordering a Salem Bed is very easy! Here's a STEP-BY-STEP GUIDE IN HOW TO ORDER FROM SALEM.PH.

Once your order is placed, please kindly wait for our email regarding the confirmation and updates about your order.

DO I REALLY NEED TO REGISTER?

Yes, Having all the vital information at hand will make processing your orders faster and smoother, so we're making registrations a requirement before you can make a purchase. Shop for a Salem mattress from the comfort of your own home-REGISTER today.

HOW LONG IS THE WAITING PERIOD FOR ORDERS?

As noted on most of our product listings, certain items have a production lead time of 5-10 days. Such details are for the made-to-order and fast-moving items that are not on stock in our warehouses. The scheduling for delivery is added on top of the production lead time, resulting in an estimated fulfillment period of 7-14 days upon the confirmation of the buyer's payment. 

Due to the high demand for some items and the limited operational capacity that we are experiencing right now, we are experiencing some delays in production. We apologize for the inconvenience this might cause. However, we will make sure to note in our confirmation e-mails whether there are possible delays for the item you're ordering. 

HOW WILL I KNOW MY ITEM'S DELIVERY SCHEDULE?

Delivery schedules are informed through an e-mail or through text. Please double check your email's Spam folder for such correspondences. If you did not receive any, please don't hesitate to send us an email at orders@salem.ph. 

WHAT ARE THE AVAILABLE PAYMENT OPTIONS?

Our only mode of payment as of the moment is bank deposit (MetroBank). We are currently working on adding other options and will announce them in the future.

DO I NEED TO BE HOME TO RECEIVE THE MATTRESS DELIVERY?

Yes, For your convenience and your safety, a representative from your household is required to be present upon the arrival of your order. We will send you an email noting your delivery date, in case you are unavailable on the date listed, we can always reschedule to a more convenient date for you. Should you choose to push ahead with the initial schedule and no one is at home to receive the merchandise, the delivery will be rescheduled on a later date and we will notify you regarding the change.

WHAT ARE YOUR TERMS FOR WARRANTY?

Our warranty is noted in our TERMS AND CONDITIONS. For further inquiries, you can also contact us through our hotline at (02) 86572898.

WHAT IF I DON'T LIVE WITHIN METRO MANILA AND I WANT TO PURCHASE A SALEM BED?

For those who are outside Metro Manila, you can call our hotline at (02) 86572898 for assistance or refer to our STORE LOCATOR Page to find the nearest Salem Bed dealer to you. It would be best to purchase from a local authorized dealer if you live outside the Mega Manila area to save on delivery costs.

As our e-commerce platform is still a work in progress, you can be assured that we are working on ways to offer you better services. Deliveries to locations outside Metro Manila will be announced soon.