Terms & Condition

USE

The website www.salem.ph is a free-for-use website, created to showcase and offer Salem bed products to whoever wishes to view, learn about, or purchase the product via Salem Bed dealers or online.

All product photos found on this website can only be used for purchasing, ordering, and referring to Salem Bed products and no other purpose aside from what is stated above.

LEAD TIME

Each Salem Bed is carefully crafted and created by a passionate and hard-working team to provide clients the best sleep ever. Because of this, we have a production lead time of 7-10 days for each order. In some cases, however, you might be able to receive your order faster, which we will notify you through an email.

PURCHASING

Users are required to provide a few personal information before making any purchases.

Proof of payment is required to be submitted by the user before we can process your order. You May upload the deposit slip on the MY ACCOUNT Page or the Invoice Page if you did not register as a user of our website. You can also access this link by entering the reference number of your order at the end of this URL: https://salem.ph/invoices/show/REF#HERE.

Items added to the user's cart will be saved up to three days or until the proof of payment has been sent.

An email confirming the receipt of the order will be sent out to the user once the ordering has been completed.

Processing of orders will take 1-2 business days. Once the order has been accepted, a notification email will be sent including the date of delivery. Please give us up to two weeks to send your item to you.

PAYMENTS

All prices listed on the website are tax inclusive.

Bank deposits to our MetroBank Valenzuela account are the only mode of payment we are currently offering. Additional payment methods will be added later and will be announced accordingly.

DELIVERY

Deliveries are primarily limited to Metro Manila and Luzon areas only. Additional areas will be announced in the future.

Deliveries will be scheduled. Please wait for the notification email that will include the date of your item's delivery. Please also check your Spam folder for the e-mail as it can get redirected there.

Deliveries will only be completed if a member of the household is present upon the arrival of the item. In case there is no one in the household that can receive the merchandise, the delivery will be rescheduled on a later date.

Delivery charges apply.

WARRANTY

Product warranty is listed on each product page. If there's no listed warranty information, the item does not come with a product warranty. 

The Salem Bed product warranty covers factory defects in manufacturing and construction. It does not cover damages caused by accidents, negligence, mishandling, abuse, misuse, normal wear and tear, and fortuitous events.

Salem Bed mattresses that come with limited product warranty coverage of 10 years and beyond have warranty cards that come with the unit. Please refer to them to learn how to preserve your unit's warranty rights.

The fabric covers of Salem Bed mattresses are not covered by the product warranty. Replacement covers for the models with removable zipperized covers are available for ordering by e-mail.

Requests for replacement should be made within 7 days of receiving the merchandise. We are unable to accept returns for exchange if the item is found dirty, stained, abused, or damaged.

Product replacements are subject to the evaluation by our After Sales team. Recommendations for replacement or repairs and additional steps in resolving an issue will be made by our team members once they have assessed and evaluated the unit in question.

Products that come with product warranty coverage of 10 years and beyond come with a Warranty Card that should be kept safe and attached to the invoice of the delivery receipt in case of product failure and complaints.

A free lifetime service warranty is offered to every Salem Bed spring mattress owner. This service warranty applies after the product warranty of the spring mattress has lapsed. It includes a free checkup and assessment of the Salem Bed unit. Charges apply for part replacement and repairs for this warranty. 

PRIVACY

Any Personal information provided to us through your orders are guaranteed to be kept private and will only be used to process your orders. We will never give away, sell, or rent our information to any third party. Our secure system will also ensure that your privacy will be kept intact and a top priority.

The use of "cookies" will be for keeping track of your current shopping session, so we can assist in personalizing your experience and so you can retrieve your shopping cart at any time.